Includes the following. Other duties may be assigned.

• Works and cooperates with co-workers and supervisors at all levels.
• Learns and performs all essential job functions accurately.
• Processes registrations via telephone, walk-in, Internet, fax and mail.
• Maintains accurate program information on the Registration Network and the data entry of the seasonal brochure.
• Processes refunds by method of payment credit cards, checks, and Refund Payment Claims.
• Reconciles and verifies daily deposits; compiles a cost analysis of registrant and brochure expense.
• Compiles data for seasonal reports.
• Provides customer service to both the internal and external clients.
• Works cooperatively with Howard County Arts Council, Asian American Pacific Islanders Commission (AAPI) staff and other county groups to achieve quality customer service.
• Maintains information and brochure displays and event signage. 
• This position may be deemed as essential in an emergency at the discretion of the director.

High School Diploma or GED, and three (3) years of related experience; or an equivalent combination of education and experience.

PREFERRED EDUCATION, KNOWLEDGE, SKILLS, AND ABILITIES:

• Proficient in public relations skills, accounting procedures and effective data entry abilities.
• Competent knowledge of ActiveNet, Microsoft Office Suite (Word and Excel).

• While performing the duties of this job, the employee is regularly required to talk or hear.   The employee is regularly required to sit.  
• The employee is occasionally required to stand and walk; and use hands to touch, handle, or feel.  
• Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.
• The employee must occasionally lift and/or move up to 10 pounds.

• Ability to read and comprehend simple instructions, short correspondence, and memos.   
• Ability to write simple correspondence.  
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  
• Ability to compute rate, ratio, and percent.

• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
• Ability to deal with problems involving a few concrete variables in standardized situations.

ADDITIONAL INFORMATION:

TO APPLY:  You must complete an employment application online to be considered for this recruitment. Resumes cannot be substituted for completion of the job application work history. No paper applications will be accepted. 

Selected candidates may be subject to drug screening, background screening, and reference checks.       

At time of application, please submit a copy of any college degree, coursework, licenses, or certifications that you have referenced on your application. Applicants who have education obtained outside of the U.S. may need to provide proof of the equivalent U.S. education as determined by a foreign credential evaluation service, such as the National Association of Credential Evaluation Services (http://www.naces.org) or World Education Services: International Credential Evaluation (https://www.wes.org/).

Howard County Government is not sponsoring employees in application of the H-1B Visa or providing an extension of an existing H-1B Visa. All applicants must be legally authorized to work in the United States under the Immigration Reform and Control Act of 1986.

Howard County is an Equal Employment Opportunity Employer, and we are committed to a workplace that values diversity, equity, and inclusion. The County prohibits discrimination on the basis of race, color, religion, age, sex, ancestry, creed, national origin, disability status, genetics, marital status, military service, sexual orientation, gender identity/expression or any other characteristic protected by federal, state or local laws. Applicants requiring accommodations during the hiring process should contact the Office of Human Resources directly at  HiringPreference@howardcountymd.gov. Requests for accommodations should not be attached to the application.